Refund Policy

Online Orders

For purchases made online, you have 30 days from the date you receive your order to request a return (online purchases only).

If you miss the 30-day window, we may—at our discretion—approve a store credit on a case-by-case basis. Merchandise marked 50% off is FINAL SALE and is not eligible for return. If your window has passed, email us at bitcoinangeljewelry@gmail.com.

Return Eligibility

To qualify for a return, the item must be in the same condition you received it: unused/unworn, with all tags attached, and in the original packaging. A receipt or proof of purchase is required.

How to Start a Return

Begin your return through your customer portal on our website or email bitcoinangeljewelry@gmail.com.

Return shipments should be addressed to: 124 NW 4th Ave, Hallandale Beach, FL 33009.

If your return is approved, we will send you a prepaid shipping label and instructions for sending your package. Do not ship items back without first obtaining approval; unauthorized returns will be refused.

For any return questions, you can always reach us at bitcoinangeljewelry@gmail.com.

Damages & Order Issues

Please inspect your order upon delivery and contact us right away if your item is defective, damaged, or incorrect so we can review the issue and make it right.

In the uncommon event your order arrives damaged, contact us within 30 days of purchase and we will arrange a replacement as soon as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  1. Perishables (e.g., food, flowers, plants)
  2. Custom or personalized products (including special orders)
  3. Personal care items (e.g., beauty products)
  4. Hazardous materials, flammable liquids, or gases


If you’re unsure whether your item qualifies, please contact us.

Sale items and gift cards are not eligible for return.

Exchanges

The quickest way to receive the item you want is to return your current item. Once the return is approved, place a new order for the desired item.

European Union — 14-Day Cooling-Off

If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason, with no justification required. Items must be unused/unworn, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether it’s approved. If approved, a refund to your original payment method will be issued within 10 business days. Please note your bank or card issuer may require additional time to post the credit.

If it has been more than 15 business days since your return was approved and you haven’t seen the refund, please email bitcoinangeljewelry@gmail.com.